Política de reembolso

Refund Policy – At a Glance

  • ✅ 30-Day Return Policy (Non-EU): Returns accepted within 30 days of delivery.
  • ✅ EU Customers: 14-day cooling-off period with full refund (no admin fee, may need to cover return shipping).
  • ✅ Non-Quality Returns (Non-EU): A $30 USD administrative fee will be deducted from the refund.
  • ✅ Quality Issues (Defects, Damage, Wrong Item): Full refund with no deductions.
  • ✅ Refunds Only After Inspection: Refunds are processed once we receive and inspect the returned goods.
  • ❌ Non-Returnable Items: Custom/personalized products, sale items, gift cards, and certain restricted goods.

Full Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at aurosynock@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions, you can always contact us at aurosynock@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and make it right without any additional costs.

Exceptions / Non-Returnable Items

Some items cannot be returned, including but not limited to:

  • Custom products (such as special orders or personalized items)
  • Perishable goods (such as food, flowers, or plants)
  • Personal care items (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on gift cards and sale items.

Return Costs and Admin Fee

  • If your item is returned due to non–quality reasons (for example: change of mind, you prefer a different style, or you ordered the wrong size), a $30 USD administrative fee will be deducted from your refund.
  • If your item is defective, damaged, or incorrect, no fee will be charged, and you will get a full refund.

Exchanges

The fastest way to ensure you get what you want is to return the unwanted item. Once your return is accepted, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

During this period:

  • You will receive a full refund, and no administrative fees will be deducted.
  • You may still be responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect.
  • Returned items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

Refunds are issued only after we have received and inspected your returned goods.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days of inspection.
  • Please allow extra time for your bank or credit card provider to process your refund.

If more than 15 business days have passed since your refund approval, please contact us at aurosynock@gmail.com.

Examples for Clarity

  1. Change of Mind (Non-Quality Reason, Non-EU):
    You buy a ring, but later decide it doesn’t match your style. Once we receive it back in perfect condition, you’ll be refunded your purchase price minus $30 USD.

  2. Product Defect or Wrong Item:
    You receive earrings that are damaged in shipping or a different design than ordered. You’ll get a full refund or replacement once the return is received — no deductions.

  3. EU Customer Cancels Within 14 Days:
    A customer in France decides within 14 days that they don’t want the necklace anymore. After sending it back in original condition, they receive a full refund (no admin fee), though they may need to cover return shipping.

  4. Late Return (Past 30 Days):
    If the request comes after 30 days (or after 14 days for EU customers using the cooling-off rule), we unfortunately cannot accept the return.