Política de envío
Shipping Policy
Last updated: August 14, 2025
At ASN Moissa, we want to ensure your jewelry arrives safely, quickly, and with the same sparkle it had when it left our hands. Please read our shipping policy below for details on processing times, shipping methods, and delivery expectations.
1. Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
- If we expect delays (e.g., high order volume, stock issues), we will notify you via email.
2. Shipping Rates & Free Shipping
- Free Standard Shipping is available for all orders over USD $50 (or equivalent in your local currency).
- Orders under USD $50 will be charged a flat shipping rate at checkout.
- Shipping rates are calculated based on your location and selected shipping method.
3. Estimated Delivery Times
We ship worldwide, with delivery times varying by location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| Canada | 7–12 business days |
| United Kingdom & Europe | 7–14 business days |
| Australia & New Zealand | 7–14 business days |
| Asia (including Hong Kong SAR, Japan, Singapore, South Korea) | 5–10 business days |
| Middle East | 10–15 business days |
| Rest of the World | 10–20 business days |
Note: Delivery times are estimates and may vary due to customs clearance, courier delays, or peak seasons.
4. Order Tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking number.
- You can track your shipment through the carrier’s website for up-to-date delivery status.
5. Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, and local taxes.
- These charges are the responsibility of the customer and are not included in our prices or shipping fees.
- Please check your country’s customs policies before placing an order.
6. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.
- We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
8. Contact Us
If you have questions about shipping or need assistance with your order, you can contact our customer service team:
📧 Email: aurosynock@gmail.com
📍 Website Contact Form: Contact Us
ASN Moissa — Where Flawless Conscience Meets Flawless Fire ✨